Customer Accounts Manager – Interim/Leave-Driven
About The Position
This Customer Accounts Manager (CAM) role is an interim, leave-driven assignment only and does not represent a permanent vacancy. Employment is for a fixed term and exists solely to provide coverage while the incumbent CAM is acting as Interim GM during the GM’s protected medical/LTD leave. The assignment will automatically end upon the GM’s return (and the CAM resuming their role) or at the end of the stated term, whichever occurs first. There is no promise or expectation of continued or permanent employment. The salary range for this role is $16.00 to $18.00 per hour/annually. This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Requirements
- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Nice To Haves
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
Responsibilities
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
- Contact customers who have not renewed merchandise agreements
- Maintain customers contact over the phone and through home visits
- Update customers information and maintain accuracy
- Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any other reasonable duties requested by management
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- Team Member purchase discounts
- Career training
- Competitive performance incentives
- Excellent advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
