Customer Accounts Advisors

Aaron's Sales & Leasing•Jacksonville, AR

11d•Onsite

About The Position

Assisting the Customer Accounts Department in lease agreement renewal. This role involves direct contact with customers who have not renewed their lease agreements, acting as a customer counselor to resell the benefits of timely lease agreement renewal payments. Responsibilities also include cleaning and certifying merchandise, completing vehicle maintenance sheets, documenting customer promises, assisting with merchandise returns and deliveries, and performing other tasks as assigned by management. The role requires safe operation of a company vehicle, including loading, securing, and protecting product.

Requirements

Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
Good communication and interpersonal relationship skills
Strong telephone etiquette
Good organizational skills
Neatly groomed appearance
Good driving skills
Satisfactory MVR (driving record)
DOT physical/certification in states that require it
Drug screen
Criminal background investigation with job performance reference check and required testing
A valid driver’s license
Compliance with the Company’s Driver Qualification Policy

Responsibilities

Acquisition and maintenance of customers
Direct immediate contact with customers who have not renewed their lease agreement(s)
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Document all customer promises and update customer information in the store computer system
Assist with merchandise returns and customer deliveries as directed by GM
Perform responsibilities of the Customer Accounts Manager when directed
Other tasks as assigned by management
Safely operates company vehicle
Load, secure, and protect product in company vehicle