Customer Accounts Adviser
About The Position
This role involves assisting the Customer Accounts Department with lease agreement renewals. The Customer Accounts Adviser will be responsible for the acquisition and maintenance of customers, directly contacting those who have not renewed their lease agreements. The adviser will act as a customer counselor, reselling the benefits of timely lease agreement renewal payments. Additional duties include cleaning and certifying merchandise in the Quality Assurance Center, completing and maintaining weekly vehicle maintenance and route sheets, documenting customer promises, updating customer information in the store computer system, assisting with merchandise returns and customer deliveries, and performing the duties of the Customer Accounts Manager when directed. The role also includes other tasks as assigned by management, such as safely operating a company vehicle, and loading, securing, and protecting product within the vehicle.
Requirements
- Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
- Good communication and interpersonal relationship skills
- Strong telephone etiquette
- Good organizational skills
- Neatly groomed appearance
- Good driving skills
- Satisfactory MVR (driving record)
- DOT physical/certification in states that require it
- Drug screen
- Criminal background investigation with job performance reference check and required testing
- A valid driver’s license
- Compliance with the Company’s Driver Qualification Policy
Responsibilities
- Acquisition and maintenance of customers
- Direct immediate contact with customers who have not renewed their lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Document all customer promises and update customer information in the store computer system
- Assist with merchandise returns and customer deliveries as directed by GM
- Perform responsibilities of the Customer Accounts Manager when directed
- Other tasks as assigned by management
- Safely operates company vehicle
- Load, secure, and protect product in company vehicle
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
