Customer Account Specialist

SPIROL Shim Division•Stow, OH

9d•$21

About The Position

Want to make a difference and enjoy a fast paced environment in a growing business with opportunities for personal growth? Join the SPIROL Team, celebrating 75 years of precision manufacturing to support the aerospace, capital goods, automotive and industrial markets. We are looking for a Customer Account Specialist to join our talented team in Stow, OH. This position is responsible for handling order fulfilment, order review, order entry, acknowledgements, order tracking, customer portal management, and proactive communication as it relates to order processing and acknowledgement.

Requirements

Manufacturing experience in an office environment with strong professional and interpersonal skills essential.
Excellent written and verbal communication skills.
Possess the ability to work with minimal supervision and be a self-starter.

Nice To Haves

Previous Order Entry experience with JDE or equivalent business system a plus

Responsibilities

Sales Order Entry - Receipt, review, system entry, and acknowledgment of customer orders.
Daily portal monitoring/feedback per customer as required.
Creation of manufacturing work orders to produce parts.
Processing of credits and additional billings as required.
RGA(Returned Goods Authorization) processing.
System entry of new accounts, including billing address, shipping address, and shipping instructions.
Processing of electronic invoices and ASNs as required by customer.
Maintain a timely response to all email inquiries.
Communicate and make requests regarding customer delivery changes to Scheduling and Production teams.
Update customer with any delivery changes, and work with them to ensure we are meeting their needs.