Customer Account Specialist

SV Microwave•West Palm Beach, FL

21h

About The Position

Are you a relationship-oriented person who wants a professional career with challenging assignments? Would you enjoy collaborating with others to find solutions to customer requests but are more interested in account management than direct sales ? Would you take pride in working for an innovative company with major commercial and military customers? If you’re a detail-oriented, responsive professional and want to work with other committed professionals in a supportive team environment, consider joining our Inside Sales Team as a Customer Account Specialist . This is not a direct sales position, there is no cold calling. We have sales representatives and applications engineers who are responsible for bringing in new business. The Customer Account Specialist generates repeat business by being responsive to customers, resolving issues and finding creative solutions to problems. By providing service to our customers, you are generating trust and building relationships. Responsibilities Your core priority is to be a client advocate and work with internal departments to analyze problems and find creative solutions to exceed customer expectations by: Processing orders, often with complex requirements, from quoting stage through delivery. Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements. Working with customers to meet project expectations for delivery and quality. Collaborating with manufacturing, engineering and materials departments to resolve customer issues. Developing relationships within the company to meet goals as a team. Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files. Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.

Requirements

Associate's or Bachelor’s Degree
Proficient with computers, Microsoft Office
Excellent initiative and problem-solving skills
Good communication skills, both written and verbal
Professional demeanor
This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US Person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain required authorizations(s) from the U.S. Government.

Nice To Haves

Prior customer service or sales experience preferred
Exposure to components/electronics industry a plus

Responsibilities

Processing orders, often with complex requirements, from quoting stage through delivery.
Interacting directly with customers or sales representatives via email or phone to provide support for scheduling, requirement changes and all other customer requirements.
Working with customers to meet project expectations for delivery and quality.
Collaborating with manufacturing, engineering and materials departments to resolve customer issues.
Developing relationships within the company to meet goals as a team.
Using computer systems and internal tools to effectively process customer orders, create quotations and maintain correspondence files.
Partnering with the inside sales team to forecast monthly and yearly performance metrics to meet company goals.

Benefits

A start-up atmosphere within a large, established organization
A meritocracy where a high level of achievement and contribution is rewarded
Veteran friendly
Financial security through competitive salary, incentives and retirement plans
On the job training and continuous career development opportunities
401k with a generous company match plus an additional employer-paid contribution
Healthcare including medical, dental and vision, life and disability
15 days of Paid Time Off and 12 paid holidays
Tuition reimbursement opportunities and education loan repayment assistance
The stability of a company with a record of strong financial performance
“An Equal Opportunity Employer” Minority/Female/Disabled/Vet/Sexual Orientation/Gender Identity or National Origin