Customer Account Specialist

Answering Service Care•Margate, FL

14d•$22 - $25

About The Position

Customer Account Specialist: Answering Service Care is seeking a skilled and experienced Account Manager to join our team and take the lead in client relationship ownership. This manager will be responsible for the day-to-day engagement of new and existing clients, focusing on proactive relationship-building objectives targeting client satisfaction and growth. Key Responsibilities: Nurture and maintain client relationships, ensuring their needs are met and expectations are surpassed. Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed. Target KPI’s in CSAT Client Satisfaction, NPS, and overall client growth Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues. Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.

Requirements

Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
Bachelor’s Degree in Business Management or related field.
Excellent communication skills, with the ability to effectively manage relationships.
Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
Ability to work independently, organize, and manage multiple tasks and priorities.
Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
Dependability and flexibility are key.
Must maintain a stellar attendance record, always punctual, dependable, and flexible.
Approachable, engaging, and always ready to greet challenges with a smile.
You genuinely care about people and are sensitive to diverse and challenging scenarios.

Responsibilities

Nurture and maintain client relationships, ensuring their needs are met and expectations are surpassed.
Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
Target KPI’s in CSAT Client Satisfaction, NPS, and overall client growth
Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.
Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.