Customer Account Specialist

Louisiana Cat • Reserve, LA

20h • Onsite

About The Position

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here! THE OPPORTUNITY We are searching for a Customer Value Agreement (CVA) Specialist to join our growing operations at our Reserve, LA location. The CVA Specialist’s goal will be to assist customers in getting the most from their machines, reducing their owning and operating costs while providing a hassle-free ownership experience. This will be accomplished by educating customers on various ownership plans fit to their unique needs in order to extend equipment life and maximize their investment.

Requirements

• 2- or 4-year degree or related industry experience
• Construction industry knowledge coupled with mechanical aptitude
• Self-Starter
• Proficiency in Microsoft Word, Excel, and Outlook with ability to quickly learn new programs
• Ability to multi-task in an effective, timely, and professional manner
• Well-developed organizational skills and problem-solving ability
• Safe Operations Mindset

Nice To Haves

• Sales experience a plus but not required

Responsibilities

• Quoting new CVA opportunities for sales reps
• Managing the CVA tracking software
• Managing CVA PSE renewal opportunities
• Informing new customers and educating them on their CVA
• Managing CVA data and numbers
• Fulfilling CVA and Dealer parts kits
• Dealer parts Kit Fulfillment within tolerance and CAT Standards
• Any other duties required to perform this position
• Occasional Travel for Customer Interaction

Benefits

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Tuition Reimbursement and Student Loan Assistance
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees