Customer Account Specialist

Amcor•Manchester, MI

1d•Onsite

About The Position

Works within a plant to support the customer requirements through timely order entry until their product is shipped. This position will manage the internal reporting and feedback from the customer. It will also work as a liaison with the outside Sales Representative.

Requirements

Associate's Degree in Business or a related field is required
2 years of experience in customer service or inside sales
Superior teamwork skills, interpersonal and communication skills is required
Excellent analytical and computer skills is required

Nice To Haves

Knowledge of inventory planning, forecasting, and MRP (Manufacturing Resource Planning) is preferred
Knowledge of SAP ERP System is preferred

Responsibilities

Serve as the primary contact for the assigned customer base and execute the daily Customer Service processes with a keen focus on customer satisfaction
Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.)
Review all orders and customer confirmations for accuracy
Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, aged inventory, and accounts receivables
Support the process of new customer and new part/products set-up and maintaining accurate engineering masters
Manages the reporting and follow up with plant personnel regarding customer feedback and quality complaints
Process credits and claims as required, ensuring accuracy and that appropriate approvals are obtained
Follow-up proactively with plant personnel and internal departments including manufacturing, quality control, shipping, and procurement to ensure customer expectations are met
Participate in the generation of the OTIF (on time / in full) report, developing and leading action items
Assist finance with identification of customer ownership related to aged inventory and its disposition
Act as a key resource for the Sales Managers and Account Representatives
Maintain customer files to include: customer profiles, SOP’s, names of contacts, telephone numbers, product specifications, current prices, written correspondence, competitive information, complaint/return information, terms of agreements, and copies of account plans
Following company protocols, policies and goals while acting on opportunities to optimize the efficiency of the department
Responsible for Safety awareness, training and ergonomic practices in the Office area
Strengthen customer relationships through telephone contact, written correspondence, and customer visits. At all times, demonstrate the highest level of diplomacy and professionalism

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)