Customer Account Specialist

Tishman Speyer•New York City, NY

18h•Onsite

About The Position

Tishman Speyer is seeking a Customer Account Specialist to join its Property Management team. Reporting to the Customer Account Manager, this role provides financial and clerical services to support efficient and accurate application of customer receipts and processing of billing charges. The successful candidate brings a hospitality mindset, excellent communication skills, and a problem-solving approach. The position requires an on-site presence and willingness to commute to and work at other properties. The base compensation range is $75,000 to $80,000, with eligibility for a discretionary annual bonus. Benefits include medical, dental, and vision insurance; life and disability insurance; a 401(k) plan with matching contributions; wellness benefits; and other benefits offered to full-time employees.

Requirements

2–4 years of progressive accounts receivable or accounting experience.
Bachelor’s degree in Business, Finance, or Accounting.
Basic knowledge of computer software and hardware, including Microsoft Office Suite products.
Fluency in English.
Detail-oriented, with strong analytical and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.
Ability to work well under pressure and take a proactive approach to routine and non-routine occurrences.
Passion for working with people, creating positive experiences, and leading with a hospitality mindset.
Eagerness to work in a fast-paced and dynamic environment.
Willingness to commute to and work at other properties; the role requires an on-site presence.

Nice To Haves

Knowledge of D365 is preferred but not required.

Responsibilities

Monitor customer accounts for overdue balances and follow up with internal and external personnel by telephone, email, and other methods to resolve collection matters and billing disputes in a timely manner.
Troubleshoot and respond to internal and external inquiries through financial operations shared mailboxes or other established methods.
Complete data entry and follow-up procedures supporting accounts receivable and/or accounts payable transactions within established timeframes.
Reconcile customer accounts and report discrepancies to the General Manager.
Review aged delinquencies to ensure accounts receivable balances accurately reflect customer receivables.
Perform miscellaneous office and administrative duties as assigned.