Customer Account Specialist

Menasha Corporation•Neenah, WI

About The Position

The Customer Account Specialist independently manages assigned customer portfolios and commitments, serving as the primary contact and point of accountability for customer requirements, order execution, and issue resolution. The role applies customer account management and end-to-end order fulfillment knowledge to balance customer expectations with operational capabilities and support customer satisfaction and business objectives. The specialist coordinates work across internal business functions, monitors customer commitments, identifies risks, resolves routine issues independently, and communicates order status and fulfillment updates. The position is primarily based in an office, with occasional time in a production or warehouse setting. It may be based at a Menasha Packaging site or a customer location.

Requirements

High school diploma or equivalent required.
2–5 years of customer service, customer account management, supply chain, order management, or related experience required.
Strong customer relationship management and customer service skills.
Knowledge of customer account management, order fulfillment, inventory management, and customer support processes.
Ability to independently manage customer portfolios, commitments, priorities, and issue resolution.
Ability to build positive relationships with customers and internal business partners.
Strong attention to detail and commitment to data accuracy, data integrity, and process compliance.
Ability to use ERP systems, customer management systems, reporting tools, Microsoft Excel, SharePoint, and other business applications.
Ability to prioritize work, make sound business decisions, and manage commitments in a fast-paced environment.
Ability to understand and apply end-to-end business process knowledge to customer requirements.
Ability to analyze information, identify risks, and independently resolve routine customer and operational issues.
Ability to balance customer requirements with operational capabilities while supporting business objectives.
Ability to coordinate activities across Operations, Planning, Supply Chain, Finance, Sales, and other functions.
Strong organizational, prioritization, and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Understanding of how customer commitments, inventory, service levels, and operational execution affect customer satisfaction and business performance.
Ability to work independently and contribute effectively within a team.

Nice To Haves

Associate’s degree preferred.
Prior display, graphic, packaging, manufacturing, or related industry experience preferred.
Experience with ERP systems, customer management systems, Microsoft Excel, SharePoint, and other business applications preferred.

Responsibilities

Own assigned customer portfolios and commitments, and ensure execution, issue resolution, and fulfillment of customer requirements.
Serve as the primary contact for customer requirements, inquiries, account activity, and service communications.
Make independent decisions about account execution, order management, and routine issue resolution while considering operational capabilities.
Process customer orders and maintain accurate customer, account, and system information.
Coordinate customer commitments with Operations, Planning, Supply Chain, Sales, Finance, and other internal partners.
Apply end-to-end order fulfillment knowledge to execute customer requirements.
Monitor commitments and proactively identify service, inventory, operational, and customer risks; coordinate mitigation actions.
Independently resolve routine customer, operational, inventory, invoice, and order-related issues.
Communicate order status, delivery updates, inventory concerns, and issue resolution activities to customers and internal stakeholders.
Support pricing requests, customer documentation, and account maintenance.
Monitor inventory and collaborate with internal teams to support fulfillment requirements and inventory management objectives.
Maintain customer and order data accuracy, completeness, and integrity.
Prepare and review required reports and business information.
Participate in continuous improvement initiatives to improve customer experience, service performance, and operational effectiveness.
Manage fulfillment of customer requirements through proactive communication, cross-functional coordination, issue resolution, and account management.