Customer Support

Aston Carter • Cleveland, TN

2d • $20 - $23 • Onsite

About The Position

We are seeking a customer-focused Customer Account Specialist to join our growing team. This role combines customer service, relationship management, and sales support responsibilities while serving as a primary point of contact for contractor and customer accounts. The ideal candidate enjoys building relationships, providing excellent service, and helping customers find solutions to meet their project needs. This is a great opportunity for someone looking to grow their career within a stable organization that offers advancement opportunities and a supportive training environment.

Requirements

• 1+ year of experience in customer service, account management, sales support, or a customer-facing role
• Strong communication and interpersonal skills
• Ability to build relationships and establish trust with customers
• Comfortable handling multiple customer accounts and priorities simultaneously
• Strong organizational and computer skills
• Cash-handling experience is a plus
• Bilingual Spanish preferred
• Experience in construction, roofing, building materials, or a related industry preferred

Nice To Haves

• Enjoys interacting with customers and building long-term relationships
• Takes a proactive approach to customer service and account management
• Comfortable conducting outbound customer outreach
• Possesses strong problem-solving skills and attention to detail
• Demonstrates a desire to learn products, processes, and industry knowledge
• Thrives in a team-oriented environment while managing individual responsibilities

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong relationships with customers and contractors
• Manage customer inquiries and provide exceptional service throughout the sales process
• Follow up with customers after purchases to ensure satisfaction and identify future needs
• Conduct outbound outreach to existing and prospective customers
• Support account growth through relationship building and customer retention
• Prepare and communicate quotes to customers
• Coordinate with internal teams throughout the ordering and fulfillment process
• Maintain accurate customer records and account activity
• Develop product knowledge to effectively assist customers and recommend solutions
• Support branch revenue goals through account management and customer engagement

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed