Customer Account Specialist, Gov't & Military Division

HEICO Corporation • Town of Smithtown, NY

2d • Onsite

About The Position

Seal Dynamics, a HEICO Company, is seeking a Customer Account Specialist for its Government & Military Division. This role involves performing a wide variety of duties related to the administration of military customer accounts and government contracts. The specialist will ensure the smooth flow of daily transactions by serving as the main point of contact for assigned accounts, handling customer inquiries, resolving issues, and processing estimates and orders. Key responsibilities include contract review, managing customer account information, setting up new accounts with export compliance screening, and utilizing the INFOR Syteline ERP system. The role also involves answering phone calls, maintaining an open order report to meet monthly targets, and coordinating inquiries between various departments such as Finance, Supply Chain, Warehouse, and Quality.

Requirements

• Strong attention to detail and organizational skills
• Strong communication, interpersonal and customer service skills
• Team player
• Ability to multitask & prioritize efficiently
• Sense of urgency
• Minimum 1 year of business-to-business customer service
• HS Diploma or equivalent
• Experience with ERP system

Nice To Haves

• college is a plus but not required
• Aviation background a plus, but not required

Responsibilities

• Manages assigned accounts by serving as the main point of contact to help customers by, answering customer inquiries via phone or email, resolving any customer issues, and processing of customer estimates & orders
• Performs Contract review on all customer orders for accuracy
• Manage customer account information, including updating billing information, shipping instructions and any other necessary information
• Manages the setup of new accounts including export compliance screening and end user information
• Utilizes INFOR Syteline ERP system for customer orders and estimate processing
• Answers incoming phone calls in call loop
• Maintaining open order report and work to hit monthly numbers
• Coordinating all inquiries between Finance, Supply Chain, Warehouse and Quality Department
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED