Customer Account Specialist

Charter Next Generation•Turners Falls, MA

2d•Onsite

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. Why Join CNG? Employee Ownership: Every employee receives equity shares, enabling you to participate in our company's growth and prosperity. Work-Life Balance: We support true work-life integration for all CNG employee owners. Career Growth: Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs. Purpose-Driven Work: Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations. The Role From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all. Schedule: Monday - Friday, Days Location: Onsite, Turners Falls, MA

Requirements

Career experience or bachelor's degree will be considered.
Excellent interpersonal skills.
Ability to relate to people at all levels of the organization including diverse cultures.
Demonstrated skill in organizing work, setting priorities, and sound decision-making.
Strong work and personal ethics.
Proven Account management experience
Natural relationship builder with integrity, reliability, and maturity
Expert at Microsoft Office programs
Ability to work in a fast-paced ever-changing dynamic environment.

Responsibilities

Be the primary point of contact and build long-term relationships with customers
Help customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Ensure the timely and successful delivery of our products according to customer needs and objectives
Communicate clearly the progress of orders and shipments
Schedule, track, communicate with transportation groups
Forecast and track key account metrics
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Drive profitable growth with current and new customers, focusing on regional customers.
Be the primary interface for the customer within the Company; engage other internal departments and management with Customer meetings to meet Company objectives.
Lead external communications to the Customer from other internal functions including Quality, Operations, and Technical.
Make recommendations and implement price changes and new contract/agreements.
Develop and monitor Sales Forecasts and communicate changes to Leadership.
Participate in internal meetings and trainings.
Reviewing account activity reports to identify opportunities to increase sales or retain existing customers.
Working with senior management to develop and execute sales strategies designed to increase revenue
Monitor and analyze customer's usage of our product
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
Liaison between the customer and internal teams