Customer Account Specialist

Polo Custom Products•Topeka, KS

2d•Onsite

About The Position

The Customer Account Specialist role is an integral part of our Sales & Marketing team, dedicated to providing exceptional support to external customers, Division Managers, Sales Operations Manager, Director of Sales and Marketing, and fellow Customer Account Specialists. This position plays a pivotal role in maintaining strong customer relationships and facilitating effective communication across departments.

Requirements

Associate’s degree/2 years of college required.
1-2 years in a customer service role (business-to-business sales or manufacturing environment preferred).
Communicates well and enjoys working with internal/external customers.
Able to use Microsoft Word/Windows/Excel/Outlook/PowerPoint, and Internet navigation.
Resourceful, detail oriented, highly organized, works well under pressure, and able to prioritize.
Willing to work overtime as needed and possess ability to follow projects through to completion.
Highly personable.
Excellent phone skills.
Dependable.
Team player.
Able to use general office equipment.
Good math skills.
Able to type 40 wpm.
Familiar with data entry.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Demonstrate Polo’s corporate culture as a positive role model in all interactions and communications.
Serve as a liaison between customers, sales, sales representatives, procurement, manufacturing plants, and management, ensuring timely and professional communication.
Handle customer order verification, entry, confirmation, tracking, changes, and expediting to ensure seamless customer experience.
Employ strategies to ensure the profitability of the existing customer base, including inventory analysis, raw material cost management, and facilitating Engineering Change Notices.
Cultivate positive customer relationships, manage product updates and changes, and collaborate with Project Engineers and Division Managers.
Foster a comprehensive understanding of Polo’s business by cross-training with other divisions and departments.
Generate and analyze reports, such as the Customer Aging Order Report, to drive informed decision-making and proactive solutions.
Maintain electronic and paper documents and files related to both company and customer information.
Process customer requests, including complaints, returns, quotations, and samples, while delivering exceptional customer service.
Occasional travel to manufacturing facilities and customer sites to enhance engagement and relationships.
Assist managers with key customers, explore improvements in current processes, and manage routine accounts.
Support managers in travel bookings and itineraries.
Be prepared to undertake other duties as assigned.
Partners with managers and other internal stakeholders to assist with finding solutions to raw material constraints.