Customer Account Specialist

Interplastic Corporation•St. Paul, MN

1d•Onsite

About The Position

IP Corporation is a privately held, family-owned chemical manufacturing organization with more than 70 years of stability, innovation, and growth. Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions used across a wide range of industrial applications. Our operating companies, Interplastic Corporation, North American Composites, HK Research, and Molding Products, work together to deliver technical expertise, high-quality products, and long-term partnerships to customers around the world. We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement. The Customer Service Representative II is responsible for managing customer interactions, order processing, and issue resolution with a higher level of independence and complexity. This role supports customer accounts, coordinates closely with Sales, Supply Chain, and Operations, and ensures accurate and timely execution of orders. The position plays a key role in maintaining strong customer relationships, resolving issues efficiently, and contributing to overall service performance.

Requirements

High School Diploma or GED
2–4 years of customer service and/or account management experience, preferably in manufacturing or industrial distribution.
Proficient in Microsoft Office Suite; extensive experience with ERP and CRM systems.

Nice To Haves

Associate’s degree preferred.
Strong written and verbal communication skills.
Excellent attention to detail, time management, and follow-through.
Ability to handle changing priorities in a fast-paced environment.
Problem-solving mindset with a customer-first approach.
Collaborative attitude with the ability to work across departments.

Responsibilities

Serve as the main point of contact for assigned customer accounts.
Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
Maintain accurate customer data and account details in CRM systems.
Enter and manage customer orders in the ERP system with high accuracy.
Monitor order status and proactively communicate any changes, delays, or concerns.
Coordinate with logistics, production, and sales teams to ensure timely deliveries.
Provide customers with product information, pricing, availability, and lead times.
Investigate and resolve customer concerns independently when possible and escalate complex issues as needed.
Ensure customer expectations are met while reflecting IP Corporation’s values and service standards.
Build and maintain strong relationships with key customers.
Understand customer needs and work internally to ensure those needs are met.
Participate in cross-functional meetings to improve service delivery and process efficiency