Customer Account Specialist 1

Lakeside Book • Crawfordsville, IN

4d • Hybrid

About The Position

This role involves monitoring production timelines, coordinating customer updates, assembling billing documentation, and maintaining accurate job logs. The specialist will track due dates and schedule adherence, while communicating professionally with internal teams and external customers. Collaboration with peers and leadership is key to ensuring high-quality outcomes. Additional duties may be assigned.

Requirements

• Associate degree or equivalent experience preferred.
• 0–2 years of customer service, administrative, or production coordination experience.
• Basic knowledge of business software and communication tools.
• Strong organizational skills and attention to detail.
• Ability to learn and apply procedures in a fast-paced environment.
• Positive attitude, professionalism, and teamwork orientation.

Responsibilities

• Monitor production timelines and coordinate updates to customers.
• Assemble billing documentation and maintain accurate job logs.
• Track due dates and schedule adherence for files and customer components.
• Communicate with internal teams and external customers professionally and effectively.
• Collaborate with peers and leadership to ensure high-quality outcomes.
• May perform additional duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree