Customer Account Sales Manager

WellnessLiving•Vaughan, ON

9d•CA$80,000 - CA$90,000•Hybrid

About The Position

WellnessLiving empowers health and wellness business owners to turn their passion into thriving businesses with mission-critical software. We are a customer-first company valuing excellence, accountability, and adaptability, seeking individuals who thrive in a fast-paced environment and want to make a meaningful impact. Our culture is guided by four core values: Customer First, Excellence, Accountability, and Adaptability. This role requires a results-driven sales leader experienced in leading customer growth teams, coaching team members, strengthening customer relationships, and driving measurable growth, with an understanding of balancing sales, retention, product adoption, and customer satisfaction in a fast-paced SaaS environment. The ideal candidate is data-driven, collaborative, and uses performance insights to improve team results, reduce churn, and identify account growth opportunities, leading by example and taking pride in customer and team member success.

Requirements

3+ years of sales leadership experience, preferably in a SaaS, account management, customer growth, or recurring-revenue environment.
Proven track record of meeting or exceeding sales, retention, adoption, expansion, or customer growth targets.
Experience leading, coaching, and developing sales or account management teams through clear goals, regular feedback, and performance accountability.
Strong understanding of customer lifecycle management, including product adoption, churn prevention, retention, and account growth.
Ability to build strong customer relationships and identify opportunities to increase utilization, satisfaction, and long-term value.
Strong analytical skills, with experience using KPIs, reporting, and performance data to identify trends and drive improvement.
Experience improving sales, retention, or customer growth processes to increase team efficiency and customer outcomes.
Excellent communication and collaboration skills, with the ability to work effectively across Sales, Onboarding, Customer Success, and other cross-functional teams.

Responsibilities

Lead the Customer Growth team to meet or exceed sales, retention, adoption, and customer growth targets.
Build and maintain strong relationships with existing WellnessLiving customers, with a focus on increasing product utilization, service adoption, and long-term account value.
Coach, mentor, train, and develop team members through regular feedback, performance reviews, and clear accountability.
Monitor team activity, pipeline, KPIs, and performance trends to identify risks, opportunities, and areas for improvement.
Develop and implement sales, retention, and customer growth processes that improve team efficiency and customer outcomes.
Create and maintain reporting that provides clear visibility into outbound activity, retention performance, adoption trends, and team results.
Establish standards for service levels, call handling, customer engagement, and performance monitoring.
Capture and analyze customer insights to identify churn risks, expansion opportunities, and ways to improve the overall customer experience.
Partner closely with Sales leadership, Onboarding, and other cross-functional teams to improve communication, reduce churn, and identify opportunities for customer growth.
Facilitate regular team meetings to review goals, progress, priorities, challenges, and action plans.
Foster a positive, accountable, and high-performance team culture that supports employee engagement, customer success, and business growth.