Customer Account Manager

USA Roller Chain & Sprockets•Clermont, FL

21h•$18 - $24•Onsite

About The Position

This role focuses on building strong customer relationships and delivering consistent, reliable service. You will be the primary point of contact for customers, helping guide them through quoting, ordering, and fulfillment. You will also identify ways to better support their needs over time.

Requirements

Strong communication skills
Attention to detail and organization
Consistent follow-through and reliability
A problem-solving mindset
Willingness to learn technical products
Ability to manage multiple priorities calmly and effectively

Nice To Haves

Experience in customer service, account management, or inside sales
Familiarity with ERP systems such as NetSuite or QuickBooks
Exposure to industrial or manufacturing environments

Responsibilities

Respond to inbound inquiries including pricing, product availability, and order support
Prepare clear and accurate quotes for standard and custom products
Maintain regular communication with customers to ensure a smooth experience
Build long-term relationships based on trust and reliability
Look for opportunities to better support existing customers
Suggest alternatives or improvements when appropriate
Keep track of customer needs, quotes, and follow-ups
Work with suppliers to source products and confirm timelines
Communicate clearly between customers, vendors, and internal teams
Ensure expectations are aligned
Support orders from quote through delivery
Provide updates and resolve issues as they arise
Ensure customers feel informed and supported throughout the process