Customer Account Manager

Aston Carter•Pontiac, MI

1d•$26 - $30•Onsite

About The Position

Join a leading global manufacturer of float, value-added, and fabricated glass products and solutions. In this role, you will maintain strong relationships with customers, ensuring their needs and expectations are met. You will support customer orders, solve problems, and collaborate with the outside sales team to effectively manage accounts. This position offers the opportunity to work on impactful projects, collaborating with various departments worldwide to drive success for both the company and its customers.

Requirements

Order entry
Customer service
Inside sales
Customer support
Sales support
Order processing
Customer service oriented
Communication skills
Attention to detail
Ability to work with deadlines in a fast-paced environment
Problem-solving skills
Account management
Microsoft Office proficiency
Experience working in a CRM and ERP
Time management

Nice To Haves

Bachelor’s Degree
Experience working with Salesforce or INFOR M3
Advanced analytical skills (preparing/analyzing databases and spreadsheets to make business decisions and recommendations to leadership)

Responsibilities

Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters.
Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.
Troubleshoot and resolve customer service issues.
Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.
Partner with the sales team to identify opportunities for improvement throughout the process.
Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met.
Address customer concerns and escalate where appropriate.
Log customer interactions, complaints, and resolutions into the CRM.