Customer Account Representative

Swift Transportation•Phoenix, AZ

About The Position

The Customer Account Representative provides world-class service to internal and external customers through effective communication while helping improve company profitability. The role involves anticipating and resolving load issues, developing customer relationships, supporting freight capacity balance, accurately entering load information, and monitoring shipments to provide timely updates and follow-up. The schedule is four days on and four days off, including weekdays and weekends. Incumbents may be assigned alternate work shifts based on company and customer needs. Compensation is $21–$23, depending on experience and qualifications. Swift Transportation describes itself as a nationwide truckload carrier with a culture focused on continual learning, improvement, and employee growth. The company offers training and development opportunities and emphasizes diversity, equity, and inclusion. Candidates must be authorized to work in the United States; the company does not sponsor employment visas.

Requirements

Previous customer service experience or experience in a related area of the transportation industry is preferred.
Outstanding telephone skills.
Excellent time management skills.
Ability to work in a fast-paced team environment.
Associate degree or an equivalent combination of education and/or experience.
Must be authorized to work in the United States; employment visas are not sponsored.

Nice To Haves

Previous customer service or related experience in the transportation industry.

Responsibilities

Meet customer expectations by providing world-class service through effective communication with internal and external customers while improving company profitability.
Anticipate and facilitate resolution of load issues to meet or exceed customer satisfaction.
Develop and grow customer relationships while assisting in balancing freight capacity.
Commit to, receive, and accurately enter detailed customer load information by telephone, fax, or electronic tendering.
Enter load information accurately into the system and ensure customer information is accurate and current.
Monitor and trace loads and follow up with customers regarding matters such as late pickups or deliveries.