Customer Account Representative

Golden Star Technology • Cerritos, CA

1d

About The Position

The Customer Account Representative serves as the primary point of contact for a key strategic customer account, delivering exceptional service and ensuring seamless execution of the order fulfillment process. The role partners closely with the customer, suppliers, distributors, and internal teams to coordinate orders, manage account activity, provide proactive communication, resolve issues, and support sales operations. The ideal candidate is organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• At least two years of experience in customer service, sales support, order management, business operations, or a related field.
• Strong attention to detail and excellent organizational and follow-up skills.
• Ability to analyze information, think critically, and solve problems independently.
• Excellent verbal and written communication skills.
• Strong customer service orientation and commitment to responsiveness and professionalism.
• Proficiency in Microsoft Office Suite, especially Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong time-management skills and ability to meet deadlines.
• Flexibility and adaptability when priorities change.
• Ability to work independently and collaboratively within a team.

Nice To Haves

• Associate's or Bachelor's degree.
• Experience working with suppliers, distributors, procurement processes, or order fulfillment.
• Experience preparing price quotes and managing large volumes of data.

Responsibilities

• Process customer orders with suppliers and distributors accurately and efficiently.
• Review orders for compliance with pricing, terms, conditions, and delivery requirements.
• Manage backlog reports and open orders within GST systems and customer portals.
• Monitor, track, and follow up on quote logs and open order activities.
• Process Return Merchandise Authorizations (RMAs) and ensure timely resolution.
• Respond to customer inquiries and provide proactive order status updates.
• Identify customer needs and deliver high levels of customer satisfaction.
• Manage day-to-day customer service requests and operational inquiries.
• Assist the sales team with customer Requests for Quotes (RFQs), including response preparation and documentation.
• Support order management processes to ensure operational efficiency and accuracy.
• Collaborate with internal departments, suppliers, and customers to resolve order-related issues.
• Perform additional customer service, administrative, or operational duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid vacation.
• Additional company perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED