Customer Account Representative

Torani•San Leandro, CA

3d•$29 - $32•Onsite

About The Position

We’re seeking a Customer Account Rep to join our team who is passionate about solving problems, loves wowing our existing distributor partners who represent Torani and enjoys building relationships with new ones. Our customers are excited to talk to you and think of you as part of their team. You are part detective and part hero, and you love the fact that no two days are the same. Using your research skills and outstanding follow-up, you get the right answer when working with a wide variety of team members from Marketing to Distribution. At Torani, we flavor more than just drinks – we flavor lives. We’re a Certified B Corporation committed to shared success, and that means everyone here plays a meaningful role. You’ll be empowered to grow, try new things, and help others thrive.

Requirements

Minimum of 3 years of experience in Customer Service
Skilled with an order management system (Oracle, SAP or equivalent)
Proficiency in Microsoft Office
Monday - Friday, In-Office schedule
Ability to work overtime as needed

Nice To Haves

Experience in Consumer-Packaged Goods (CPG) environments
Experience in Business-to-Business (B2B) environments

Responsibilities

Engage deeply with customers, putting them at ease to openly share issues and concerns.
Support business growth through keen awareness of strategy and its application in day-to-day tasks.
Complete order allocation and tracking.
Attend customer meetings.
Generate informative reporting.
Manage incoming orders.
Answer customer inquiries.
Support Team Member requests.
Ensure all customer requests have been answered and all information is accurate prior to being passed along.
Take ownership of work and show up with integrity and a collaborative spirit.
Deliver on-time results.
Find alternative paths when timing seems to be heading off track.
Pitch-in when there is a spare moment.