Customer Account Representative

K&R Staffing HR Consulting LLC•Mobile, AL

9d•Onsite

About The Position

We are seeking a motivated and customer-focused Customer Account Representative to join a furniture sales and leasing company. This position works directly with customers to help them select furniture, appliances, and other household or office items while guiding them through the sales, rental, leasing, financing, and credit approval process. The ideal candidate is friendly, sales-driven, organized, and comfortable discussing payment options and financing with customers.

Requirements

Previous sales, retail, customer service, furniture, financing, or leasing experience preferred
Strong communication and customer service skills
Comfortable working in a sales-driven environment
Ability to explain financing and payment options clearly
Basic computer and data-entry skills
Ability to handle confidential customer and credit information professionally
Strong attention to detail and organizational skills
Dependable attendance and professional appearance
Ability to work independently and as part of a team
Comfortable working toward sales and commission goals

Nice To Haves

Personable, confident, motivated, and enjoys helping customers find solutions that fit their needs and budget
Comfortable balancing customer service, sales, financing, and administrative responsibilities

Responsibilities

Greet customers and provide professional, friendly service
Assist customers with selecting furniture, appliances, and other merchandise
Explain product features, pricing, rental and leasing options, and promotions
Guide customers through the sales process from initial inquiry through completion
Process rental, lease, and sales agreements
Assist customers with financing applications and payment options
Run and review credit applications according to company procedures
Collect required customer information and documentation
Explain financing terms, payment schedules, and account requirements
Follow up with prospective customers and existing leads
Build relationships with customers to encourage repeat and referral business
Answer incoming phone calls and respond to customer questions
Process payments and maintain accurate customer account information
Maintain organized sales and customer records
Work toward individual and store sales goals
Coordinate with delivery and warehouse teams as needed
Assist with showroom organization and product presentation