Customer Account Representative

Golden HQ Corp•Cincinnati, OH

6d•Onsite

About The Position

Our mission is to empower brands through strategic marketing and meaningful customer engagement. We pride ourselves on our values of integrity, innovation, and a results-driven mindset. We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and business opportunities. This role is ideal for someone who enjoys working with people, understanding customer needs, providing helpful solutions, and developing strong communication and relationship-building skills.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Customer-focused and professional attitude.
Strong relationship-building abilities.
Goal-oriented and motivated to achieve results.
Excellent organizational and multitasking skills.
Strong problem-solving and listening skills.
Reliable, adaptable, and detail-oriented.

Nice To Haves

Previous experience in customer service, sales, account support, retail, or hospitality is a plus but not required.

Responsibilities

Assist customers with questions regarding products and services.
Understand customer needs and recommend appropriate solutions.
Support customer account and follow-up activities.
Communicate product and service information clearly and professionally.
Identify opportunities to support customer satisfaction and retention.
Follow up with prospective and existing customers.
Maintain organized records of customer interactions and account activities.
Assist with customer acquisition and engagement initiatives.
Support promotional activities and sales opportunities.
Communicate customer feedback and account questions to appropriate team members.
Collaborate with colleagues to achieve customer service and business goals.
Help provide a professional and positive customer experience.
Participate in ongoing training and professional development.