Customer Account Manager
About The Position
At Aaron's, the Customer Account Manager helps customers move closer to ownership by providing individualized account support and managing the Customer Accounts Department's renewal payment process. The role is also responsible for meeting company standards for non-renewal closing percentages and supporting the overall needs of the store by assisting other associates. The position offers opportunities to gain skills and business knowledge for career growth at Aaron's. The Customer Account Manager manages collections and customer renewals, maintains customer information and contact, and reviews and closes lease agreements. The role may serve as a key holder, facilitate returns with the General Manager, and clean and certify merchandise personally returned by customers.
Requirements
- Two years of retail, restaurant, or related management experience.
- Excellent interpersonal relationship skills for daily customer contact.
- Strong telephone manners.
- Neatly groomed, professional appearance.
- Valid driver's license.
- Strong technical skills or working knowledge of electronic products.
- Ability to routinely lift, load, and move merchandise weighing 50–300 pounds.
- Satisfactory motor vehicle record (MVR), D.O.T. physical and drug screen, criminal background investigation with job performance reference check, and required testing.
Nice To Haves
- Two years of college or military experience preferred.
- Ability to relocate desired.
- High-energy, competitive leader.
Responsibilities
- Manage the collections process.
- Counsel customers to gain timely lease or merchandise renewals.
- Confirm customer identification, collect money, and obtain customer signatures on lease agreements.
- Contact customers who have not renewed merchandise agreements.
- Monitor customer payment history and habits and make recommendations to support customers' progress toward ownership.
- Maintain customer contact by phone and through home visits.
- Update customer information and maintain its accuracy.
- Achieve monthly account goals.
- Review and close lease agreements with customers.
- Act as a key holder as necessary.
- Facilitate returns in collaboration with the General Manager.
- Clean and certify merchandise in the cleaning station for all merchandise personally returned.
- Assist other associates with the overall needs of the store.
Benefits
- Extensive training programs and potential for upward mobility.
- Five-day work week with all Sundays off.
- Hourly wage plus bonus and commission opportunities.
- Medical, dental, vision, and life insurance benefits.
- Matched 401(k) plan after one year.
- Paid time off.
- Paid holidays.
- Employee purchase discounts.
- Referral program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
