Customer Account Manager - Murfreesboro, TN

Advance Auto Parts • Murfreesboro, TN

8d

About The Position

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the sale of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM helps inspire the team, support customer success, and grow business and profitability with integrity. The position works with district leaders, general managers, store teams, and other business partners to achieve account goals, support commercial sales programs, and develop customer relationships. The role may also assist with store functions as assigned. The position is eligible for sales commission based on individual or store performance.

Requirements

• Proven sales track record with 3–5 years of related selling experience.
• High school diploma or GED.
• Valid driver’s license and fleet safety certification.
• Working knowledge of Advance products and services and the ability to market them to meet customer needs.
• Working knowledge of the APAL system, including Inventory Management and processing Commercial account paperwork.
• Working knowledge of automotive systems and the traditional automotive aftermarket.
• Ability to speak and write English and communicate effectively with customers, peers, and upper management.
• Strong presentation and verbal and written communication skills, including the ability to write reports, business correspondence, and procedural manuals.
• Ability to use Microsoft Word and Excel effectively.
• Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
• Ability to review and analyze business reports, such as profit and loss statements.
• Ability to think strategically, analyze issues and options, and manage and facilitate change effectively.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Ability to travel overnight occasionally.
• Ability to frequently stand, walk, sit, use hands, reach, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Ability to frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
• Vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Associate’s degree or equivalent from a two-year college or technical school.
• Spanish language skills.
• Microsoft PowerPoint proficiency.
• ASE certification.

Responsibilities

• Work with District Leaders, General Managers, and other key personnel to achieve agreed-upon goals for assigned accounts.
• Implement new Commercial Sales programs and support current programs.
• Visit assigned accounts, make sales calls, develop approaches to position products, services, or ideas, and identify and meet commercial customer needs.
• Maintain a database of account sales-call activity.
• Communicate regularly with the Store Team to ensure customer expectations regarding product availability, accuracy, and delivery timelines are realistic and met.
• Provide business partners with feedback and input on competitive information, merchandising suggestions, and services that can strengthen the company’s market position.
• Partner in developing and retaining Commercial Parts Pros to support internal growth and career opportunities.
• Assist with other functions as assigned or needed, including cleaning, organizing, stocking, operating POS equipment, and truck loading and unloading.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED