Customer Account Manager

Swift Transportation•Greer, SC

75d•$22 - $25

About The Position

Swift Transportation is seeking a Customer Account Manager to provide customer account services to high-exposure or major accounts. The role works with internal departments to balance territorial capacity and freight while maintaining high service levels, and builds internal and external relationships to deliver customer value and efficient freight movement. The Customer Account Manager leads and solicits business from assigned customers using available daily capacity and serves as an extension of Sales to grow revenue. The position also maintains knowledge of contractual requirements, prepares monthly customer service-level reports, and participates in service-focused conference calls. The schedule is Monday through Friday, 6:00 a.m. to 4:00 p.m. The stated pay range is $22–$25; the posting does not specify a pay period.

Requirements

At least 2 years of experience in Customer Service or Sales.
Ability to set priorities.
Ability to work in a fast-paced team environment.
Ability to adapt to changing priorities.
Must be authorized to work in the United States; the company does not sponsor employment visas.

Nice To Haves

Previous transportation experience.

Responsibilities

Provide customer account services to high-exposure or major accounts.
Work with internal departments to balance capacity and freight while maintaining high service levels.
Build internal and external relationships that provide customer value and efficient freight movement.
Lead and solicit business from assigned customers using daily available capacity.
Serve as an extension of Sales to expand business revenue.
Manage territorial capacity and freight balance while achieving high service levels.
Maintain knowledge of customer contractual requirements.
Create monthly reports regarding customer service levels.
Participate in service-oriented conference calls and provide definitions.