Customer Account Manager (Target) Customer Account Manager (Target)

Nestle Operational Services Worldwide SA•Minneapolis, MN

3d•Onsite

About The Position

This role is responsible for making Nespresso the preferred single‑serve coffee brand among our strategic partners. The successful candidate will drive the commercial development of the Nespresso ecosystem, accelerate category growth, and enhance brand visibility while building strong, trusted relationships with buying offices and merchandising head‑office teams. The role leads both short‑ and long‑term Joint Business Plans (JBPs) with key accounts, machine partners, and Nestlé Coffee Partners to maximize high‑value B2C acquisition through a fully integrated Nespresso ecosystem—leveraging the machine portfolio, Nespresso‑branded coffee portfolio, and NABs coffee portfolio.

Requirements

High School Diploma or GED required.
Bachelors Degree, preferably in Business Administration, Marketing or Economics required, experience would be considered in lieu of a Degree.
At least 5 years of National Account Management / National Account sales is strongly preferred.
Experience working with Target in a key account management function or similar is required.
Ability to analyze and interpret sales data to drive strategy and action plans, required.
Travel required 15%.

Nice To Haves

Experience with budget management and optimization of ROI on investments, preferred.

Responsibilities

Develop strategic long‑ and short‑term Joint Business Plans (JBPs) with Key Accounts (KA) to drive high‑value B2C acquisition through an integrated Nespresso ecosystem.
Define and agree on promotional activities (customer‑specific promotions, paid media, in‑store marketing, events, demos, catalogs) by connecting cross‑functionally internally and externally in line with channel strategy.
Support the development and implementation of Category Management through category data analysis, market trends, and competitive benchmarking to identify growth and competitive advantages.
Proactively identify new member acquisition, NNS, and brand awareness initiatives with Trade and Machine Partners while developing and implementing KA growth and distribution strategies.
Maximize the contribution of the NABs coffee portfolio, increase VL machine share, defend against compatibles, and ensure the NABs consumer journey leads to Nespresso DTC.
Establish competitive and risk management frameworks using market, competition, and shopper insights.
Build and maintain strong, performance‑driven relationships with existing and new accounts, including machine partners, at all levels.
Lead negotiations with Key Accounts to establish Nespresso as category leader, including NAB margin negotiations and POS merchandising investments.
Lead new item launches, Nespresso corner strategy execution, and incentive actions to keep Nespresso top‑of‑mind with Key Accounts and POS staff.
Collaborate closely with eRetail, Trade Marketing, Retail, B2B, Field Teams, Marketing, E‑Commerce, and Supply Chain to ensure alignment and execution of KA strategies across omnichannel, retail development, visibility, logistics, and stock availability.
Monitor, analyze, and communicate market performance versus plan, including assortment changes, promotions, activations, and forecasts.
Manage budgets, investments, and business cases to achieve best ROI, ensure compliance with business principles, company policies, and B Corp requirements, and support Operating Master Plan and Nestlé Continuous Excellence initiatives.
Accurately forecast capsule and machine demand, ensure sell‑in and sell‑out accuracy, participate in Monthly Business Processes, and proactively support process improvements to drive business KPIs.