Customer Account Manager

Markon • Fairfax, VA

5d

About The Position

Markon is seeking a Financial Analyst / Customer Account Manager to support an Intelligence Community customer by managing financial operations, customer accounts, and billing activities in a fee-for-service environment. This role serves as a key liaison between customers, finance teams, and Government stakeholders to support Service Level Agreements (SLAs), billing processes, financial reporting, and customer communications. The position requires strong analytical, organizational, and communication skills, along with the ability to manage multiple priorities in a dynamic mission environment.

Requirements

• Active TS/SCI clearance with Polygraph required
• Minimum of 10 years of relevant experience in financial management, customer account management, or related support roles
• Strong interpersonal, written, and verbal communication skills
• Experience developing customer communications, reports, and presentations
• Basic knowledge of project management principles and concepts
• Knowledge of fee-for-service concepts and business models
• Working knowledge of Government financial processing systems and tools, including Momentum, SLA Workflow, CAPTURE, and TITAN
• Ability to interact effectively with customers and stakeholders at all organizational levels
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint

Responsibilities

• Prepare, review, validate, and distribute billing statements, project plans, and Service Level Agreements (SLAs) to customers
• Submit monthly invoices and provide customers with reports detailing spending against SLAs
• Support customers by answering questions and assisting with business and financial processes
• Coordinate with Other Government Agency customers regarding billing status and funding collection activities
• Work closely with Finance teams to prepare and analyze SLAs, billing statements, and financial reports
• Develop customer communications, communication plans, presentations, and written materials as needed
• Run monthly ad hoc financial reports, metrics, and analysis
• Review and approve timesheets as required
• Maintain accurate financial records and ensure compliance with established processes and procedures
• Collaborate with stakeholders to support financial management and customer account activities

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• EAP
• Training and Tuition Assistance
• Paid Time Off
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed