Customer Account Manager

Modern Industries • Tempe, AZ

6d

About The Position

The Customer Account Manager is responsible for managing customer communications, ensuring client expectations are met by reviewing major deliverables, and efficiently addressing customer questions and concerns. This role involves close collaboration with the manufacturing team to maintain project knowledge, communicating customer goals, and representing customer interests. The position requires providing regular two-way communication between the customer and the team to ensure strong team representation and set proper customer expectations. The Customer Account Manager will report to the Business Development Manager, providing regular input on all account activity.

Requirements

• Proven Account Management skills required in order to maintain and enhance customer relationships.
• Technical competence (understand software, hardware, networks, etc.).
• Motivated, goal oriented, persistent and a skilled communicator.
• High level of initiative and works well in a team environment.
• Excellent written and oral communication skills.
• Plans and carries out responsibilities with minimal direction.
• Demonstrated skills with project management tools and methodologies.
• Ability to stay on road map to achieve company’s growth goals.
• Minimum 3-5 years of account management/sales experience.

Responsibilities

• Manage customer communications.
• Review all major deliverables to ensure client expectations are met.
• Ensure customer daily questions and concerns are dealt with in an efficient manner.
• Work closely with the manufacturing team to maintain a continuous knowledge of project.
• Communicate the customer's goals and represent the customer's interests to the team.
• Provide regular two-way communication between the customer and team, to provide strong team representation and set proper customer expectations.
• Report to the Business Development Manager, providing regular input on all account activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed