Customer Account Manager

Ontic•Creedmoor, NC

19h•Onsite

About The Position

The Customer Account Manager is a key point of contact for original equipment manufacturer (OEM) customers, managing customer relationships and helping ensure requirements are met throughout the order and delivery process. The role owns a portfolio of customer accounts and coordinates pricing, quotations, purchase orders, and delivery commitments while working with internal teams to resolve challenges and keep customers informed. The work supports customer satisfaction, sales performance, and reliable delivery, and spans customer service, sales, and operations activities.

Requirements

High school diploma or GED.
At least 3 years of relevant work experience.
At least 1 year of experience working in a cross-functional or matrixed organizational environment.
Proficiency with Microsoft Office applications, including the ability to organize information, manage documentation, and communicate effectively.
Strong organizational and coordination skills, including the ability to manage multiple customer priorities, follow up on outstanding actions, and meet deadlines.
Effective written and verbal communication skills and the ability to build productive relationships with customers and internal stakeholders.
Ability to work collaboratively across teams, resolve customer issues, and support timely order fulfillment and delivery.
Must meet export control compliance requirements as a U.S. Person, as defined by 22 C.F.R. §120.15; this includes a U.S. citizen, lawful permanent resident, asylee, or refugee.

Nice To Haves

Associate degree.

Responsibilities

Manage a portfolio of OEM customer relationships, serve as a key point of contact, maintain customer satisfaction, and support established sales plans.
Coordinate customer pricing, requests for quotation, and proposals with the Estimating team, ensuring accurate and timely responses that support business objectives.
Manage incoming purchase orders, order revisions, and customer requirements; maintain accurate records and updates in customer relationship management systems.
Coordinate sales order reviews, customer onboarding activities, and account documentation to support efficient order processing and customer communication.
Monitor order backlogs, work-in-progress reports, shipment schedules, and delivery commitments; communicate updates and resolve issues with customers and internal stakeholders.
Collaborate with cross-functional teams to prioritize customer requirements, address delivery challenges, and support financial, on-time delivery, and turnaround-time targets.
Review and coordinate responses to warranty requests, customer claims, and other support inquiries.
Help develop recovery plans for overdue orders and maintain required inventory levels.