Customer Account Manager, EHRO Aftermarket (Onsite)

RTX•East Hartford, CT

3d•Onsite

About The Position

Pratt & Whitney East Hartford Repair Operations (EHRO), part of the Aftermarket Network, is seeking a Customer Account Manager for its part repair station. The role serves as the primary point of contact for airline customers, ensuring timely communication, issue resolution, and on-time delivery of repaired parts. The Customer Account Manager works closely with operations, engineering, quality, and other stakeholders to meet customer requirements and deliver a strong customer experience. The position provides experience in aerospace aftermarket repair operations, customer relationship management, cross-functional problem solving, and the use of SAP to support operational performance. This is an onsite role based in East Hartford, Connecticut. U.S. citizenship is required because only U.S. citizens are authorized to access information under the program or contract. No security clearance is required.

Requirements

One of the following education and experience combinations: an advanced degree and 6 months of experience in Operations, Business Management, Engineering, Manufacturing, Aftermarket, Aerospace, or Military; a bachelor’s degree and 2 years of relevant industry experience; or an associate degree or Technical/Military Training (A&P/AMT) and 4 or more years of relevant industry experience.
Experience using Microsoft O365 and the Teams platform.
U.S. citizenship is required.

Nice To Haves

A degree in a STEM field; Engineering, Supply Chain, or Business fields are preferred.
Strong technical and functional knowledge of turbine engines and/or Pratt & Whitney products.
Experience reading and/or interpreting customer contracts.
Ability to communicate across all levels of the organization and with external customers.
Experience with SAP quoting, order creation, and order management modules.
Experience determining export classification of technology in accordance with ITAR and EAR.

Responsibilities

Build and maintain strong relationships with airline customers by understanding their needs and expectations.
Communicate repair status, delivery commitments, and quotations to customers in a timely and professional manner.
Run and analyze daily delivery commitment and work-in-process (WIP) reports in SAP.
Coordinate with operations, engineering, quality, and other stakeholders to meet customer requirements.
Drive on-time delivery performance and proactively resolve issues affecting turnaround times.
Prepare and provide customer quotations.
Support continuous improvement initiatives that enhance customer satisfaction and operational performance.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Annual short-term and/or long-term incentive compensation programs may be available depending on position level and collective-bargaining coverage; payments are not guaranteed.