Customer Account Manager 2

UKG

10d•Hybrid

About The Position

We are seeking a dynamic and strategic Customer Account Manager to join our team. In this role, you will work closely with our SMB and Strategic customers to drive sales growth through upselling and cross-selling our products and modules. You will leverage your deep understanding of the customer’s industry and pain points to provide tailored solutions and support. This role involves establishing and maintaining positive customer relationships through regular interactions, attending industry events, and conducting business reviews. You will also develop strategic sales campaigns, identify sales opportunities, and create proposals for HCM and Payroll solutions. Additionally, you will collaborate with internal teams to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system.

Requirements

2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
OR 1+ years experience in Customer relations and/or business to business sales experience of selling products and/or providing service to a broad customer/prospect base.
Minimum of 1 year experience in the technology/software industries
Ability to travel for face-to-face customer interactions and industry events.

Nice To Haves

Excellent communication and interpersonal skills.
Proficient in Salesforce
Thrives in a quick-turn, high-paced environment
Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
Possess strong verbal and written communication skills
Ability to articulate the value proposition of our product offering
Bachelor's degree or equivalent practical experience.
Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
Experience optimizing and troubleshooting products or services.

Responsibilities

Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences.
Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion.
Develop and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs.
Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users.
Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders.
Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings.
Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content.
Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams.
Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction.
Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours.