Customer Account Manager - Off Premise - Washington State

Brown‑Forman Corporation•Washington, DC

18d•$100,050 - $106,950•Remote

About The Position

We're seeking a proactive Customer Account Manager to drive profitability and build strong relationships with key trade customers. This role involves collaborating with distributors, managing communications, and ensuring the smooth execution of programs, all while turning insights into effective strategies.

Requirements

Minimum 4 years of sales experience in Beverage Alcohol or Beverage industries.
Proven ability to establish and maintain effective relationships with top-level account decision makers, distributors, and internal stakeholders.
Ability to analyze and translate insights data into actionable strategies.
Demonstrated capability to think strategically and plan effectively.
Knowledge of Word, PowerPoint, Excel, and Google platforms.
Self-motivated with the ability to work independently and collaboratively with minimal supervision.
Excellent oral, analytical, and written communication skills, along with strong organizational and planning abilities.
Valid driver’s license.

Nice To Haves

Willingness to maintain flexible work schedules, including some weekends and evenings.

Responsibilities

Create win-win strategies that enhance both Brown-Forman and customer profitability.
Lead and facilitate meetings with distributors and customers to brainstorm and agree on joint initiatives.
Manage and achieve distributor goals.
Develop customer plans and presentations, taking ownership of all relevant goals.
Lead and leverage Brand Ambassadors for brand education, training, and mixology.
Collaborate with Distributor National Account, Division, Channel, and State stakeholders to drive business growth and leverage brand platforms.
Communicate fiscal year plans with customers and align Brown-Forman priorities with theirs.
Manage communication with key distributor Off-Premise Chain personnel regarding account programming, compliance gaps, marketing strategy, and pricing opportunities.
Provide monthly account updates and depletion recap reports, including commentary on buying patterns and competitive intelligence.
Communicate all National Account programming to the distributor Account Executive team and ensure full execution at the field level.
Oversee the strategic communication and implementation of key programs and priorities related to off-premise execution within the distributor.
Cultivate strategic partnerships with key trade customers within the off-premise segment.
Manage communication with off‑premise execution teams and ensure they consistently meet Brown‑Forman merchandising standards.
Review relevant data to convert insights into actions for key customer presentations.
Manage and leverage account budgets effectively.
Recap programming metrics, complete post-program analysis, and support customer meetings with documentation.
Conduct performance reviews with distributors and customers as part of planning.
Provide annual customer overviews for State Manager, Regional Chain Manager, and other key stakeholders.
Communicate pricing expectations using Brown-Forman National Pricing and state distributor pricing models.
Manage execution of compliance for Brown-Forman national and regional customer programs.