Customer Account Manager, Military & Defense

RHINESTAHL CORPORATION•Mason, OH

1d•Onsite

About The Position

RH Aero Systems is seeking a Customer Account Manager for its Military & Defense sector. This role serves as the consistent point of contact for successful military and defense customer execution. The Customer Account Manager will coordinate transactional quoting, order entry and processing, and structured reporting on open orders for U.S. Government and major defense OEM customers. This position requires collaboration with various internal departments such as Sales, Order Fulfillment, Supply Chain, Finance, Quality, Engineering, and Logistics to ensure clear customer communication and accurate tracking of commitments from request through delivery. The ideal candidate is detail-oriented, values accuracy, process discipline, organized follow-through, and responsive customer service.

Requirements

Experience supporting U.S. Government, Department of Defense, military, or major defense OEM customers.
Direct experience preparing or submitting quotations and pricing, entering orders, and communicating order status for U.S. Government or major defense OEM customers.
Working knowledge of FAR, DFARS, and U.S. Government contractual flowdown requirements.
Experience using government or customer portals for quotation, order, or status-management activities.
Experience in customer account management, inside sales, order management, sales operations, customer support, or commercial operations in a B2B environment.
Strong attention to detail and the ability to process a high volume of transactional work accurately and efficiently.
Clear written and verbal communication skills, including the ability to prepare structured customer reports and provide dependable follow-through.
Proven ability to organize information, manage multiple accounts and deadlines, coordinate stakeholders, and follow issues through resolution.
Experience with ERP, CRM, and Microsoft Office tools.
Commitment to company values and business ethics.
Must be a U.S. citizen.

Nice To Haves

SAP, Epicor, Salesforce, and Excel experience is advantageous.
Experience in aerospace, defense, aviation, manufacturing, MRO, or another regulated technical environment is preferred.

Responsibilities

Serve as the primary commercial and operational point of contact for assigned U.S. Government, military, and major defense OEM customers.
Manage customer requests, RFQs, transactional quotations, bids, and follow-up from receipt through submission.
Coordinate pricing, lead-time, technical, compliance, and availability inputs with internal stakeholders; prepare quotations in SAP or coordinate with Pricing Specialists.
Create and maintain opportunities and sales-funnel information in Salesforce, and support supplier questionnaires and compliance documentation.
Review purchase orders against quotations, pricing, delivery commitments, contractual requirements, and applicable FAR, DFARS, U.S. Government flowdowns, and customer-specific requirements.
Create and maintain accurate sales orders in SAP, or coordinate entry through the appropriate specialist, and issue order acknowledgements within established turnaround expectations.
Maintain accurate customer, pricing, delivery, billing, shipping, and order information; support pre-payment, pro-forma invoice, payment-plan, stock-availability, and advance-release activities.
Partner with Order Fulfillment to obtain line-level production, lead-time, and delivery updates and consolidate them into accurate, consistent customer status reports.
Provide scheduled and ad hoc updates on open orders, proactively communicating delays, risks, changes, and required customer actions.
Coordinate shipment issues, training, commissioning, acceptance testing, complaints, repair requests, spare-parts inquiries, and other fulfillment activities as applicable.
Escalate unresolved customer or order issues to the appropriate owners and track actions through closure.
Maintain accurate customer, opportunity, quotation, order, and communication records across ERP, CRM, and customer portals.
Coordinate across Sales, Order Fulfillment, Supply Chain, Engineering, Quality, Finance, Logistics, Service, and external partners to support customer meetings, account reviews, and commercial execution.
Follow up on outstanding invoices and payments with Finance, while Sales leadership retains accountability for negotiations and disputed-payment resolution.