Customer Account Manager II
About The Position
Crane Aerospace and Electronics has an exciting opportunity for a Customer Account Manager II at our Lynnwood, WA location. Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power, sensing and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Advanced Air Mobility demonstrators. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics! The Customer Account Manager II (CAM II) has primary responsibility for managing the customer business relationship with commercial and military Original Equipment Manufacturer (OEM) customers while mitigating Crane Aerospace & Electronics risk and liability. The CAM II owns and drives the entire commercial lifecycle with assigned customers and has a focus on top and bottom-line growth. The CAM II is involved in new proposals, customer strategies and managing the critical/key activities with all of Crane Aerospace & Electronics OEM customers and works with peer groups to ensure that the needs of the customer are being met, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization’s behavior. The CAM II is the key to maintaining customer relationships and satisfaction.
Requirements
- 10+ years of experience in new product development, entrepreneurial business management, program management, sales & marketing or strategic partnering, delivering a tangible product in an Aerospace environment
- Experience with leading cross-functional teams
- Demonstrated ability to form and maintain good relationships with customer representatives at all levels
- Strong ability to negotiate large-scaled contracts and LTAs to benefit the company in the long term and minimize liability
- Experience with the entire product development lifecycle
- Strong understanding of global supply chain
- Strong understanding of financial metrics, pricing strategies, and forecasting
- Strong interpersonal skills
- Strong supply chain management skills
- Ability to form and maintain good relationships with customer representatives at all levels
- Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution
- Successful history in identifying, targeting, negotiating and winning profitable business
- Demonstrated ability to manage large, complex aerospace proposals and contracts
- Strong proficiency with MS Excel pivot tables and advanced formulas
- BA or BS degree (or equivalent) in Business Management/Administration or relevant field of study
- This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
Nice To Haves
- MBA or other relevant advanced degree
- International experience
Responsibilities
- Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
- Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; Monitor contract performance to assure compliance
- Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
- Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes
- Contribute positively as a team member with the OEM team, supply chain, strategic sourcing, SIOP and Finance to develop and execute acceptable business cases and winning strategies for new business
- Act effectively as a customer champion and advocate; Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization
Benefits
- Health care, dental, vision, life and disability insurance starting the first day of the month
- 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year
- 401k plan with company match
- Education Reimbursement: eligible after 6 months of employment
- comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement
- performance-based bonus programs for certain positions
- annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
