Customer Account Coordinator

International Paper•Lumberton, NC

3d•Onsite

About The Position

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

Requirements

High school diploma or GED
Five years of customer relations experience; preferably 1+ years industry specific customer relations experience
Action Oriented
Being Resilient
Customer Focus
Instills Trust

Nice To Haves

Preferred experience working in a manufacturing environment
Preferred computer data-entry experience
Preferred experience in the corrugate box industry

Responsibilities

Take customer orders either directly from customers or account managers.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
Process purchase orders, coordinate account credits, and maintain customer data.
Work with production staff and utilize KIWI system to achieve on-time customer deliveries.