Customer Account Coordinator

International Paper • Columbia, SC

9d • Onsite

About The Position

The Customer Account Coordinator is responsible for communicating with customers, estimating and entering orders, and performing various activities to foster excellent customer relationships. This role supports Sales, Manufacturing, and shipping operations by having a basic understanding of manufacturing processes and collaborating with production staff to ensure on-time customer deliveries. The position manages multiple accounts of small to medium-sized customers with high complexity. Key duties include taking customer orders, placing timely orders for production materials and supplies, communicating with customers about order status, quotations, confirmations, and addressing complaints or questions. The role also involves processing purchase orders, coordinating account credits, maintaining customer data, and utilizing the Witron system for on-time deliveries.

Requirements

• Five years of customer relations experience
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

Nice To Haves

• Bachelor’s Degree
• Experience working in a manufacturing environment
• Computer data-entry experience
• Experience in the corrugate box industry
• 1+ years industry specific customer relations experience

Responsibilities

• Communicate with customers regarding order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Estimate and enter orders.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Process purchase orders.
• Coordinate account credits.
• Maintain customer data.
• Work with production staff and utilize Witron system to achieve on-time customer deliveries.
• Manage multiple accounts of small to medium customers with high complexity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level