USON AP Customer Account Analyst

McKesson•Irving, TX

8d•$53,600 - $89,300•Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. The Financial Services and Solutions (FSS) organization is a strategic business partner that creates value, provides efficiency, and ensures compliance for McKesson. In FSS, you'll gain exposure to all McKesson businesses while growing as a finance professional and fostering collaborative relationships with internal and external customers. The right candidate to join our FSS team can demonstrate competencies in embracing digital transformation, diverse and inclusive collaboration, strategic and analytical thinking, adaptability and growth mindset, and clear and impactful communication.

Requirements

Degree or equivalent and typically requires 2+ years of relevant experience.
Digital fluency and ability to scale tech-enabled processes to reimagine how work flows across people, systems, and controls.
Ability to turn data and digitally-enabled insights into clear decisions that advance business priorities and enterprise outcomes.
Ability to build trusted relationships and use finance expertise and judgment to align priorities and move work forward.
Ability to lead through ambiguity, adapt quickly, and translate transformation into practical action.
Ability to orchestrate people, technology, and automation, knowing where human judgment adds value while leveraging the scale of digital work.
Ability to communicate complex ideas simply, using storytelling and data to convey messages, create alignment, and drive work forward.
Ability to take ownership of problems, challenge legacy ways of working, and seek out opportunities to create value for future business needs.

Nice To Haves

Proven experience in automating processes, process improvement, and data driven root cause analysis.
Strong understanding of financial processes and the ability to ensure accuracy in financial reconciliation.
Intermediate proficiency with Excel reporting analysis and pivots.

Responsibilities

Serve as the Customer Service point of contact for the assigned US Oncology region and suppliers for all inquiries related to payments, Travel & Expense, and purchasing needs.
Provide timely responses to incoming support cases from The US Oncology Network practices and suppliers in designated systems (Salesforce, Service-Now).
Monitor invoices during processing through workflow and resolve exceptions in designated workflow queues.
Provide support for travel & expense report processing.
Deliver measurable value to The US Oncology Network practices and suppliers.
Leverage data, reporting, and system insights to analyze root causes of recurring issues and propose sustainable process improvements and automations that reduce manual effort and rework.
Define, track, and execute quarterly operational objectives aligned to USON Accounts Payable priorities, communicating progress, risks, and outcomes to key stakeholders.
Partner with appropriate stakeholders to drive process improvements and provide support as required.
Drive continuous enhancements to accounts payable processes.
Produce and analyze ad-hoc reporting and share recommendations and actionable insights.
Ensure assigned accounts payable activities are performed in compliance with SOX requirements by adhering to documented controls, supporting audit requests, and maintaining appropriate evidence and documentation.
Partner with the outsourcing provider for level 2 escalations/inquiries (Genpact).
Resolve escalations raised by Genpact while providing clear coaching, root-cause feedback, and documented guidance to enable future independent resolution and reduce repeat issues.
Maintain appropriate levels of communication with all levels of the organization and across The US Oncology Network.
Collaborate with finance and accounting teams to ensure appropriate recording of expenses.
Communicate effectively with senior leaders by providing concise, data-driven updates on performance trends, escalations, risks, and improvement initiatives.
Perform other duties as assigned to support the organization.
Proactively support departmental and enterprise initiatives that advance Accounts Payable effectiveness, scalability, and long-term value for The US Oncology Network.
Cultivate and maintain a diverse and inclusive culture, encouraging healthy debate from multiple perspectives.
Collaborate and grow strong relationships with internal and external stakeholders.
Embrace and model I2CARE and LEADRx behaviors.
Drive operational maturity by identifying automation and self-service capabilities with a focus on enterprise-oriented solutions.
Work well in a high-pressure environment, ensuring that work is completed in an accurate and timely fashion.
Demonstrate problem-solving, decisiveness, and resolution management.