Customer Account Administrator - Inventory Control

Suburban Propane • Village of Minoa, NY

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About The Position

We are currently looking for a Customer Account Administrator to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Account Administrator, you will be responsible for performing detailed administrative and operational functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.

Requirements

• Minimum of 2 years of experience in a customer service or accounting role
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment
• Experience in inventory control
• Familiarity with inventory software (SAP)
• Strong attention to detail and organizational skills
• Basic math and data analysis skills
• Basic understand and working knowledge of Microsoft Excel
• Ability to work independently and as part of a team
• Strong problem-solving and communication skills

Nice To Haves

• Minimum of a High School diploma or GED preferred

Responsibilities

• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
• Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
• Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
• May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs
• Monitor and maintain accurate inventory levels
• Reconcile inventory counts
• Investigate and resolve inventory discrepancies (shortages, overages)
• Track incoming and outgoing shipments to verify accuracy
• Posting of driver delivery batches
• Maintain compliance with company policies and safety standards
• Assist with demand forecasting and inventory planning
• Prepare reports on inventory levels, usage, and variances

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees