Customer Account Administrator

ACERTUS • Rancho Cordova, CA

4h • Onsite

About The Position

As a Customer Account Administrator, you will be responsible for intake of assignment requests under the supervision of the Logistics Team Lead. This is a full-time in-office position. ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services are designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America. ACERTUS – Relentless Drive to Deliver! ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Requirements

• High school diploma or GED required.
• 6 months office and customer service experience.
• Excellent computer skills and ability to navigate multiple websites.
• Data Entry experience
• Strong writing and word processing skills
• Good oral and written communication skills.
• Working knowledge of Microsoft Office programs, especially Excel, and Google Sheets.
• Personal responsibility to manage change.

Nice To Haves

• Associate degree or higher, in business related field, preferred.
• Auto-finance, dispatch, or call center experience preferred.

Responsibilities

• Complete data entry assignment requests, provide clear assignment verification and updates to account managers.
• Intake, process, and upload vendor insurance & onboarding packet data and log into the company’s TMS within one business day of receipt.
• Provide excellent customer service to all clients, vendors and staff.
• Serve as key point of contact for clients, vendors and team helping to build mutually beneficial relationships with ACERTUS’s valued client partners.
• Assist in the development of transformational projects that provide continuous improvement across operation business needs.
• Data Entry with minimal errors
• Willing and able to perform all other duties as assigned by management.

Benefits

• Medical, Dental and Vision Insurance benefits available on the 1st day of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date. (must be 21 years of age)
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees