Customer/1 Billing Business Analyst
About The Position
Kforce has a client in Waltham, MA that is seeking a Customer/1 Billing Business Analyst with proven experience in the Energy and Utilities sector. Roles and Responsibilities: Requirement Gathering - Work with stakeholders to understand business needs and translate them into technical requirements Data Management & Reporting - Analyze billing data, generate reports, and ensure compliance with financial regulations System Enhancements - Collaborate with developers to implement updates and enhancements in the mainframe billing system Issue Resolution - Identify and resolve billing discrepancies, ensuring seamless operations Compliance & Documentation - Maintain documentation for billing processes and ensure adherence to industry standards Stakeholder Collaboration - Act as a bridge between business teams and IT to align billing system functionalities with business goals 4-7 years of experience as a Business Analyst in large-scale utility or CIS projects 2+ years of hands-on experience with Customer/1 (C1) billing processes or system enhancements Strong understanding of Energy and Utilities operations, including meter-to-cash, billing, rates, and customer data management Proficiency in requirements gathering, business process mapping, and stakeholder communication Experience working in Agile or hybrid project environments
Requirements
- 4-7 years of experience as a Business Analyst in large-scale utility or CIS projects
- 2+ years of hands-on experience with Customer/1 (C1) billing processes or system enhancements
- Strong understanding of Energy and Utilities operations, including meter-to-cash, billing, rates, and customer data management
- Proficiency in requirements gathering, business process mapping, and stakeholder communication
- Experience working in Agile or hybrid project environments
Nice To Haves
- Knowledge of SQL or ability to query data for validation and analysis
- Exposure to automation, data migration, or modernization initiatives
- Previous experience working with the company or other large systems integrators
Responsibilities
- Requirement Gathering - Work with stakeholders to understand business needs and translate them into technical requirements
- Data Management & Reporting - Analyze billing data, generate reports, and ensure compliance with financial regulations
- System Enhancements - Collaborate with developers to implement updates and enhancements in the mainframe billing system
- Issue Resolution - Identify and resolve billing discrepancies, ensuring seamless operations
- Compliance & Documentation - Maintain documentation for billing processes and ensure adherence to industry standards
- Stakeholder Collaboration - Act as a bridge between business teams and IT to align billing system functionalities with business goals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
