CUSTOM QUOTE PD

Vanguard Furniture Co Inc•Conover, NC

About The Position

The Custom Quote PD role ensures Vanguard delivers high-quality service to customers by providing custom quotes. The position coordinates information across internal departments and external contacts, interprets customer requests, reviews order history and quote details for accuracy, and provides pricing and product information for custom requests. It also supports customer service and product development with manufacturing information and communicates recurring requests and trends to merchandising. The role requires knowledge of furniture patterns, frames, cutting, upholstery, and trim methods. The employee must manage multiple tasks, meet deadlines, keep clear notes, maintain an orderly workstation, use required personal protective equipment, work safely, and report unsafe conditions. The position also includes stretching exercises and other duties assigned by the supervisor. The work is indoors in an environmentally controlled setting. Physical demands include frequent lifting and carrying, with loads up to 50 pounds occasionally; heavier items require assistance or team lifting. The job requires sitting for eight or more hours, as well as walking, standing, and using stairs throughout the shift. Frequent reaching, handling, and computer use are required, along with color determination and close vision for quality control and material selection. The role also calls for attention to detail, composure, stress tolerance, and sensitivity to deadlines and commitments.

Requirements

Ability to manage multiple tasks in a fast-paced environment.
Strong organizational, communication, and leadership skills.
Customer-oriented service skills, including needs assessment, evaluation, and resolution.
Proficiency in Microsoft Office applications and the listed systems: AS400, Outlook, Fortis, Global Search, ECAD, Photoshop, Access, and Excel.
Ability to meet deadlines and maintain accurate notes.
Knowledge of patterns, frames, cutting, upholstery, and trim methods.
Ability to sit for eight or more hours and to walk, stand, and use stairs throughout the shift.
Ability to frequently lift and carry items, including up to 50 pounds occasionally; heavier loads require help or team lifting.
Frequent reaching, handling, keyboard, mouse, screen, and online communication use.
Ability to determine color for quality control and material selection and to perform close-vision tasks at less than three feet, with or without corrective lenses.
Ability to maintain composure, handle criticism, and deal calmly with high-stress situations.
Attention to detail and sensitivity to deadlines, customer promises, and timing commitments.
Wear required safety glasses, work shoes, and other PPE, and follow safe-work practices.

Nice To Haves

Two-year associate degree preferred.
Costing experience preferred.
Knowledge of furniture manufacturing and product development preferred.

Responsibilities

Coordinate with ARMS, scheduling, fabric receiving, claims, and customer service to maintain a consistent flow of information for custom quotes.
Communicate with manufacturers, coaches, sales representatives, outside vendor representatives, and associates regarding custom quotes and related issues.
Provide pricing and information for incoming custom quote requests.
Review order history to verify costing accuracy.
Interpret customer requests and write clear, precise internal and external notes for custom quotes.
Use knowledge of patterns, frames, cutting, upholstery, and trim methods to prepare custom quotes.
Identify frequent requests and trends and communicate them to the merchandising team.
Support customer service and product development with manufacturing information about custom pieces.
Follow up on completed quotes.
Review custom quotes for accuracy and proficiency.
Meet deadlines, maintain detailed notes, and manage multiple tasks.
Continue learning about new styles developed by product development and merchandising.
Maintain a neat and orderly workstation.
Wear required safety glasses, work shoes, and other PPE; work safely and report unsafe conditions to the department supervisor.
Perform stretching exercises to relieve bodily tension and warm and relax muscles.
Perform other duties as required by the supervisor.