Custom Program Manager, High School Study Abroad

CIEE Inc• Remote, US,

4h•Remote

About The Position

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. You will work with top private and public high schools across the US to design and deliver study abroad experiences customized for their academic objectives and operational needs. Collaborating with our U.S. sales team members and staff around the world, you will own the process of turning a program idea into a written plan, closing the contract, and ensuring a smooth pre-departure experience and exceptional program delivery. Because High School Custom is a rapidly growing program line, you will need to be entrepreneurial, generating new business and delivering exceptional customer service to strengthen school relationships and meet sales goals. You will help schools understand the transformative impact of study abroad, develop their vision for school trips, and articulate how CIEE can help them achieve it. This role is a great fit for someone who can both think big picture and also deliver detail-oriented work amidst competing priorities, a relationship builder who also enjoys supporting strategic initiatives.

Requirements

Minimum of 4 years of teaching, project/account management, sales, or other relevant experience, with a proven track record of building strong client relationships.
Experience in international education or related K-12 industries.
Experience living, studying, or working abroad or in an intercultural space.
Foundation in experiential education and place-based learning, with the ability to translate academic goals into program design.
Excellent written and verbal communication skills.
Understanding of budgets and price strategy.
Proficient with Microsoft products, Salesforce, and other CRM tools.
Willingness to be a flexible team player, with a passion for education and a belief in the power of global citizenship.
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture.

Nice To Haves

Experience working in or with secondary schools preferred.
Experience designing or leading student travel programs preferred.

Responsibilities

For your assigned regions of the U.S., work closely with sales managers to develop and implement a proactive strategy for growing Custom business. Hit ambitious goals for revenue generation and number of participants travelled.
Cultivate relationships with a diverse range of stakeholders, including school leadership, teachers, counselors, and nonprofits. Expand relationships with our existing partners and help new partners integrate study abroad into their school’s culture.
Become a thought partner to schools as they articulate or expand the role of global education in their curricular and co-curricular programs. Use your knowledge of K-12 education and experiential learning design to help schools discover ways to make global and experiential learning key components of their students’ high school experiences and ensure academic alignment.
Work directly with CIEE staff around the world to develop program proposals. Manage the process of finalizing the itinerary, syllabi, and outcomes to ensure everything meets the school’s requests. Set clear expectations with both schools and global staff, and make sure those expectations are clearly documented in program agreements. Close the sales of school trips in cooperation with sales managers.
After programs are confirmed, support the school as they recruit students, book flights, and prepare for departure. Work with the finance team to invoice and receive payments in a timely manner, and with the sales operations and enrollment teams to guide chaperones and families through pre-departure paperwork and learning.
Debrief programs with schools and chaperones after they return home. Analyze feedback survey data. Follow up on actionable items.
Leveraging your background and areas of expertise, support marketing, communication, networking, training, and other strategic projects to support the program line’s continued growth.
Maintain accurate records of all sales activities and program statuses in our CRM system (e.g., Salesforce) and file management system in Microsoft Teams.

Benefits

Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)