Custom Loan Servicing Vice President

JPMorgan Chase & Co.•Newark, DE

2d•Onsite

About The Position

As a Custom Loan Servicing Vice President in the Loan Servicing Operations team, you will lead a team responsible for accurate, timely loan servicing and portfolio support. You will interpret loan documentation, manage servicing deadlines, and coordinate with stakeholders to resolve issues and remove roadblocks. You will drive operational improvements and help develop future leaders through coaching, feedback, and day-to-day support.

Requirements

7 years of experience in loan servicing operations, including interpreting loan documents and managing servicing deadlines
Experience leading teams in a financial services environment with accountability for service delivery and performance outcomes
Experience resolving complex escalations using conflict management and stakeholder coordination skills
Experience setting operational priorities, driving process improvements, and aligning execution to broader business goals within lending operations
Experience mentoring and developing team members through coaching, feedback, and on-the-job training

Nice To Haves

Experience working in high-volume, fast-paced, deadline-oriented environments while meeting service level agreements
Experience providing structured coaching and performance feedback to support team development and sustained results
Experience creating quantitative reports and using results to guide operational decisions and improvements
Experience managing multiple teams and people managers with clear delegation, communication, and oversight routines
Experience overseeing daily operational controls and meeting key performance indicator targets
Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement

Responsibilities

Lead a team of loan servicing specialists to support accurate and timely loan servicing outcomes
Interpret loan documents and translate requirements into clear servicing actions and controls
Manage key deadlines and escalations to support consistent portfolio operations and service delivery
Partner with internal stakeholders to resolve complex issues and reduce operational risk
Coach team members through feedback, mentoring, and skill development to build a strong talent pipeline