PT CUSTOM FRAMER WILL TRAIN

Michaels Stores • Middletown, CT

1d • Onsite

About The Position

The Custom Framer leads and coaches a team of framers focused on building customer relationships and creating framing solutions for customers’ art. The role drives custom framing sales and assists customers in developing memorable framing solutions. It supports the Store Manager in ensuring compliance with company policies, procedures, and applicable requirements; overseeing team performance; planning framing workload; managing inventory, shrink, and safety processes; and serving as Manager on Duty. The position also participates in staffing, training, truck unloading, stocking, customer service, and omnichannel processes. The role is based in a public retail store. Work hours include nights, weekends, and early mornings.

Requirements

• Basic computer skills.
• Ability to regularly bend, lift, carry, reach, and stretch; move throughout the store; and remain standing for long periods.
• Ability to lift heavy boxes and frames and access high shelves using a ladder or similar equipment.

Nice To Haves

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist the Store Manager in leading adherence to Standard Operating Procedures and company programs, ensuring compliance with applicable laws and requirements, executing company policies and standards, and holding the team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload in partnership with the Store Manager.
• Achieve individual key performance indicators (KPIs) and manage the framing team to achieve their KPIs.
• Review sales and production workload and develop plans and sales-floor time for networking.
• Manage and execute assigned inventory management processes.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty.
• Assist with interviewing, onboarding, coaching, observing, and training new team members; support talent development activities; participate in team performance management; and use leadership competencies for continued self-development.
• Partner daily with Managers on Duty regarding framing expectations and other framers.
• Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Participate in truck unloading and stocking processes, ensuring standards are followed and completed within budget.
• Follow Standard Operating Procedures and company programs and ensure a safe environment.
• Acknowledge customers, help them locate products, and provide solutions.
• Assist with omnichannel processes.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed