Custom Closets Project Coordinator

The Container Store•Coppell, TX

1d•Onsite

About The Position

The Custom Closets Project Coordinator position is responsible for daily communication with customers, stores, and third-party contractors/installers. This position is responsible for managing the information flow between all parties involved in the installation process. They work closely with Custom Closets Designers, Store, and customers as well as the Customer Solutions Department (CSD). This position requires strong communication, organizational and business software skills.

Requirements

Strong communication, organizational and business software skills.
Must be at least 18 years of age

Nice To Haves

College degree preferred
Experience in customer service field preferred
retail experience a plus
2-5 years selling experience preferred
Design experience a plus
Based in Dallas/Ft. Worth area
Strong computer skills: proficiency in Outlook, Word, PowerPoint, Publisher and knowledge of Excel

Responsibilities

Processes custom closets generated orders (new orders, replacements, add-ons, service orders)
Partners with Custom Closets Design team to ensure smooth transition from design phase through installation
Establishes strong relationship with stores, third-party contractors/installers and other groups within TCS including Transportation and Store Operations to communicate order activity and progress
Facilitates communication of issues related to custom closets orders to appropriate audience – customers, stores and third-party contractors/installers
Communicates consistently with the team and seeks avenues to find information using available resources
Works collaboratively with the team to manage multiple calls, emails and inquiries.
Adjusts installation orders for changes in price and schedule when applicable
Maintains knowledge of Custom Closet products, related components and processes
Provides Certificate of Insurance to involved parties based on customer’s building requirements
Identifies and communicates opportunities for increased efficiency
Maintains awareness of current and upcoming sales promotions
Consistently arrives promptly to work the assigned schedule
Responsible for maintaining discretion related to all confidential/sensitive company and customer information
Performs other requested tasks and duties

Benefits

Competitive health, dental, and vision plans
401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
Competitive sick pay and PTO plan
Basic life insurance
disability insurance options
accident insurance
critical illness insurance
hospital indemnity insurance
flexible spending accounts (FSAs)
Parental leave policies
adoption and surrogacy assistance
fertility & maternity support program
Paid holidays
gym membership discounts
qualified transportation benefits program
product discounts
service discounts
gift card discounts
pet insurance
service awards
retirement gifts