Custom Closets Project Coordinator
About The Position
The Custom Closets Project Coordinator position is responsible for daily communication with customers, stores, and third-party contractors/installers. This position is responsible for managing the information flow between all parties involved in the installation process. They work closely with Custom Closets Designers, Store, and customers as well as the Customer Solutions Department (CSD). This position requires strong communication, organizational and business software skills. Founded in 1978, The Container Store is the nation’s original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers’ lives, save space and, ultimately, save time. The Container Store has locations from coast to coast and a thriving online business. Experience The Container Store’s employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer’s storage and organization needs and living out the values of our 7 Foundation Principles.
Requirements
- College degree preferred
- Experience in customer service field preferred; retail experience a plus; 2-5 years selling experience preferred
- Design experience a plus
- Based in Dallas/Ft. Worth area
- Strong computer skills: proficiency in Outlook, Word, PowerPoint, Publisher and knowledge of Excel
- Must be at least 18 years of age
- The Container Store promotes a smoke-free, drug-free environment.
- We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Responsibilities
- Processes custom closets generated orders (new orders, replacements, add-ons, service orders)
- Partners with Custom Closets Design team to ensure smooth transition from design phase through installation
- Establishes strong relationship with stores, third-party contractors/installers and other groups within TCS including Transportation and Store Operations to communicate order activity and progress
- Facilitates communication of issues related to custom closets orders to appropriate audience – customers, stores and third-party contractors/installers
- Communicates consistently with the team and seeks avenues to find information using available resources
- Works collaboratively with the team to manage multiple calls, emails and inquiries.
- Adjusts installation orders for changes in price and schedule when applicable
- Maintains knowledge of Custom Closet products, related components and processes
- Provides Certificate of Insurance to involved parties based on customer’s building requirements
- Identifies and communicates opportunities for increased efficiency
- Maintains awareness of current and upcoming sales promotions
- Consistently arrives promptly to work the assigned schedule
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
Benefits
- Competitive health, dental, and vision plans
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- Competitive sick pay and PTO plan
- Basic life insurance
- Disability insurance options
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Flexible spending accounts (FSAs)
- Parental leave policies
- Adoption and surrogacy assistance
- Fertility & maternity support program
- Paid holidays
- Gym membership discounts
- Qualified transportation benefits program
- Hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance
- Service awards and retirement gifts
- Recognition for employees who exemplify our core principles
- Recognition for exceptional daily contributions
- Participation in Employee Resource and Affinity Groups
- Opportunity to guide how we give back to the community
- A space to connect, support one another, and celebrate cultural heritages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
