Custodian Lead

Universities of Wisconsin•Eau Claire, WI

3d•Onsite

About The Position

The University of Wisconsin–Eau Claire Custodial Department is hiring a Custodian Lead for its campus Custodial Services team. The team provides cleaning services and maintains campus buildings to create an exceptional experience for students, staff, and visitors. The Custodian Lead ensures that the team follows university and departmental policies, procedures, and work practices and promotes high-quality custodial services across campus. The role works directly with campus custodians to support proper cleaning practices, workplace safety, quality expectations, and UWEC standards. The position reports to a Custodial Services Supervisor and is considered a campus security authority (CSA), to whom people may report certain crimes occurring on UWEC campus and off-campus property. The scheduled hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The schedule may be adjusted for operational needs and seasonal variations. Flexibility for occasional early mornings, evenings, weekends, or extended shifts may be required. The role involves planning and assigning daily work, training and supporting custodians, ensuring adequate equipment and supplies, monitoring quality and performance, and coordinating with supervisors and other team leaders to improve procedures and resolve issues. The lead also provides customer service to building occupants and campus and community members, and performs cleaning duties as needed, including filling vacant roles. Facilities Management operates and maintains 29 major buildings, 177 acres of developed land, and 186 acres of undeveloped land, and includes Custodial Services and several other operational units. UW-Eau Claire is an institution of approximately 9,000 students and 1,200 faculty and staff. Employment requires a background check and responses from the candidate and references to questions regarding past conduct related to sexual violence and sexual harassment.

Requirements

High school diploma or GED equivalent.
Previous custodial experience.
Strong understanding of customer service.
Ability to communicate verbally and in writing at all levels.
Demonstrated experience with problem solving, process improvement, and collaborative teamwork.
Previous supervision experience, including delegation, communication and engagement, team building, and training.

Nice To Haves

Thorough knowledge of custodial services and practices.
Demonstrated commitment to improving custodial service delivery.
Demonstrated knowledge of custodial equipment.
Demonstrated commitment to diversity, equity, and inclusiveness.

Responsibilities

Ensure assigned teams meet supervisor-defined quality, performance, and production expectations through constructive feedback.
Train custodians in cleaning functions and processes, standard operating procedures, and campus safety expectations; reinforce safe practices and deliver safety toolbox talks.
Ensure teams have adequate equipment and supplies to complete work according to procedures.
Assist supervisors in evaluating custodian performance by documenting accomplishments and issues related to quality and performance.
Work with supervisors and other team leaders to develop or refine practices and procedures and develop solutions to identified problems.
Implement and support new processes, procedures, and decisions through communication and by fostering a positive culture.
Provide quality customer service to building occupants, students, staff, faculty, and community members.
Plan and assign daily roles, fill vacant roles, and clean areas as needed.
Monitor and secure facility interior and exterior entrances and report issues to appropriate entities.
Organize supply areas and equipment, document inventory, and request additional supplies as needed.
Document and report repair needs, violations, and pest-control needs.
Maintain clean and clear walkways free of debris, litter, snow, and ice.
Schedule, monitor, and communicate with staff and assist with basic training.
Respond to facility emergencies and hazardous situations and escalate incidents according to established policies and procedures.
Use basic equipment and supplies to clean assigned facility areas and remove waste and recyclables.