Custodial Quality Assurance Inspector - Sacramento Intl. Airport

SMS Holdings • Sacramento, CA

7d

About The Position

The Custodial Quality Assurance Inspector provides quality assurance support to ensure company standards are met and completes and maintains quality assurance inspections. The role maintains knowledge of company and account-contract standards, conducts inspections using the company quality assurance platform, handles customer complaints tactfully, supports operations with computer-based documentation, and tracks employee training compliance. The position may also assist with special projects. No supervisory responsibilities are assigned.

Requirements

• High school diploma or GED and one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Basic computer skills, including Microsoft Word, Excel, and Outlook Web.
• Ability to speak, read, and interpret English-language safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence in English.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, including liquid units of measure.
• Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions in situations with limited standardization.
• Ability to perform the essential duties, with reasonable accommodations where applicable.

Nice To Haves

• Basic knowledge of payroll reporting and Kronos.

Responsibilities

• Maintain a working knowledge of company standards stated in the account contract and company materials.
• Ensure the Quality Assurance Program is being followed.
• Complete regular inspections of assigned areas in the quality assurance platform, as directed by site and divisional leadership.
• Handle customer complaints with tact and diplomacy.
• Use Outlook Web to review, monitor, submit, and answer emails, and to set reminders and calendar invites.
• Prepare Word, Excel, and PDF documents in support of operations, including training, QA, and compliance documents.
• Regularly track employee training compliance in conjunction with the Administration team.
• Demonstrate regular, predictable attendance at the job site.
• Assist with special projects and take responsibility for their development, administration, and promotion as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED